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    emails not being received

    Asked by careymanz on September 17, 2015 at 11:02 AM

    Hi, we've got a form that we use a lot (Community Service Verification) - and suddenly, we're not getting notifications when new forms come in. We've checked our spam filters, and have IT whitelisting noreply@jotform.com - but it's still not working. Forms should be received by judy.bohler@alvernia.edu . Nothing has changed. Earlier today, I saved, and then deleted all of the old submissions just to make sure it wasn't a capacity issue... but the new tests still aren't coming through. 

    This has apparently been an issue for about a week. Has anything changed with your system in that time?



    Carey Manzolillo

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    Answered by Shadae on September 17, 2015 at 02:57 PM

    Hi Carey,

    I am seeing that you email address: judy.bohler@alvernia.edu is currently in our bounce list

    The emails are failing when we attempt to send them to your email. Please ensure that this email address is working correctly and that JotForm IP address have not been blocked: http://support.jotform.com/help/145-Whitelisting-JotMails-IP-Addresses 

    I have removed your email address from our bounce list.

    Please inform us if you need further assistance.