JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
If you are referring on the Notification Email, you can setup your form's Notification email by following the instruction provided in this article: Setting Up Email Notifications. If you are referring to a different concern, please provide us further details so we can further check the issue.
Do let us know if you have further questions.