What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I would like to request a refund

    Asked by lromandrhymancom on September 18, 2015 at 04:11 PM

    Good afternoon -


    We signed up for the upgrade and paid $ 19.  We have decided to not go further with this service, as we found it too difficult to retrieve help with our questions.

    Could we please cancel this and get an immediate refund?




    Laurie Roman 


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    JotForm Support

    Answered by Chriistian on September 18, 2015 at 09:43 PM



    I have cancelled and refunded your subscription plan on your account lromandrhymancom. Your account now is back on Free Plan. 


    Do let us know if you need further assistance.