What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Photo upload not working on iOS9

    Asked by emilycoc on September 21, 2015 at 11:14 AM

    The photo upload is no longer working on mobile devices when iPhones update to iOS9. To see an example, download the Village of Frankfort app. 

  • Profile Image
    JotForm Support

    Answered by BJoanna on September 21, 2015 at 03:45 PM

    My colleague KadeJM tested your form http://www.jotform.com/form/50356722587158 on iPhone 6 IOS9 and he was able to upload photo on your form. 

    Is that the form you are having issues with? Is you form maybe embedded to website?

    Also which device are you using iPhone, iPad? 

    Looking forward to your reply. 

  • Profile Image

    Answered by emilycoc on October 20, 2015 at 03:53 PM

    Just had another client say this was an issue. They are not getting the option to open their camera at all -- just select a preexisting photo. Also, a bar that says "Cancel" then shows up across the phone's screen and won't go away. 

  • Profile Image

    Answered by emilycoc on October 20, 2015 at 04:49 PM

    Just updated my iPhone5 to iOS9 so that I could test the issue first hand. I'm seeing the same thing as the clients -- when you select "Choose File" and bar with "Cancel" shows up and never goes away. There are no other options. 

    Any help on this ASAP would be greatly appreciated. We've got a lot of smartphone apps using this form and specifically for the image upload capability. 

  • Profile Image

    Answered by Boris on October 20, 2015 at 08:15 PM

    Based on your screenshot, it looks like your form is embedded on a website.

    Could you please share with us the link to the page where your form is embedded, so that we can check there. Our colleague Kade from our iOS team has successfully uploaded a file with iOS 9 to your form over the form's direct link:


    There may be some scripting conflicts, or some other issues between the form and the page where the form is embedded. I would recommend trying to use our iFrame embed method for embedding your form, and see if that helps.

    If you are still unable to upload files even after using the iFrame embed method, please do let us know a link to the page where form is embedded, and we will be happy to check further. Thank you.