What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Are you asking about editing payment information that was already submitted / paid through one of your forms?
Editing of payment information on any submission that has already been made is not possible in our system, in order to prevent possible fraud. If a person has filled in their information and paid for one thing, we do not allow in our system for this information to be changed as if they had actually paid for something else, or as if somebody else has paid instead.
Other fields on your form can be edited, only information collected through a payment tool is "frozen" and can't be edited later on. You can edit any other information which was not related to a payment by following our guide:
I hope this helps.