Problems with encrypted form

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    Nabitha
    Asked on September 22, 2015 at 02:49 AM
    I created encrypted forms. I had no idea about this private key. I have searched through my computer. There is no such file called jotform.key or even just jotform. What do I do?
  • Profile Image
    Chriistian
    Answered on September 22, 2015 at 03:06 AM

    Hi,

     

    When you create an encrypted form, this popup window will appear for you to download or upload the key for you encrypted form. This key will be used to view your form's encrypted submission data.

     

    For more information about encrypted form, you can check this article: What are Encrypted Forms and how to use them as expert.

     

    Have you misplaced the downloaded key of your encrypted form or you were not able to see the popup so you were unable to download the key?

     

    We will wait for your response.
    Regards.