What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Problems with encrypted form

    Asked by Nabitha on September 22, 2015 at 02:49 AM
    I created encrypted forms. I had no idea about this private key. I have searched through my computer. There is no such file called jotform.key or even just jotform. What do I do?
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    JotForm Support

    Answered by Chriistian on September 22, 2015 at 03:06 AM



    When you create an encrypted form, this popup window will appear for you to download or upload the key for you encrypted form. This key will be used to view your form's encrypted submission data.


    For more information about encrypted form, you can check this article: What are Encrypted Forms and how to use them as expert.


    Have you misplaced the downloaded key of your encrypted form or you were not able to see the popup so you were unable to download the key?


    We will wait for your response.