What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    What are incomplete submissions?

    Asked by prideofpcband on September 22, 2015 at 07:58 AM

    What does an incomplete submission mean?

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    Answered by Ben on September 22, 2015 at 10:42 AM

    Basically these are the submissions that require the payment (per form setup), but the users decided not to make the payment on the payment processing tool.

    This is also useful if you are using Purchase Order tool, which allows you to turn the incomplete submission into complete one as soon as the payment has been made over check, bank transfer, etc.

    You can read more about this here: How to View Incomplete Payments

    If you are using PayPal processing tool, you should also take a look at the following guide: Paypal Incomplete Payments FAQ

    Of course, if you have any further questions do let us know and we would be happy to answer them.