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    Paypal not accepting American Express

    Asked by rtaccount on September 24, 2015 at 11:30 AM


    I recently setup our PayPal pro account and setup a form with this tool intrgrated which works for what seems to be everything but American Express we get "Credit card type unsupported". This is a US account in which we are using a card from the US to, any ideas?


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    JotForm Support

    Answered by Mike on September 24, 2015 at 02:01 PM

    Thank you for contacting us.

    The credit card payments are being accepted/declined by PayPal. According to this PayPal helpcenter article, depending on your type of business, you might not be able to accept American Express credit card payments. We would like to recommend you to contact PayPal Support to see if they can help in this case.

    Please feel free to contact us if you need any further assistance. We will be happy to help.

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    Answered by Dean  on December 13, 2015 at 05:45 AM

    Hi rtaccount,

    We are looking into this issue also. 

    Did you find a workaround for your clients to pay via the PayPal Payments Pro with their American Express cards from the US?


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    Answered by Jadeumr on July 18, 2016 at 03:07 AM

    any further news as to why Paypal web pro account isn't accepting amex? in australia?


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    Answered by Irshad on July 18, 2016 at 07:02 AM

    Actually there are restrictions by Paypal, which credit card will be accepted, please check this link Paypal Payments Pro: Regional Differences under the "Regional Differences" section. If the customer is located in Canada or UK, unfortunately, Paypal won't accept credit card payments from Amex.

    As mentioned by my colleague, you need to contact to Paypal for this issue. 

    Please revert back, if you need further assistance.


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    Answered by Jadeumr on July 18, 2016 at 07:45 AM
    Thank you.
    How can I hide pay pal button?
    Also how can I deselect all countries in the drop down menus in the cart
    and just leave Australia? As well as the rest of the form?

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    Answered by Irshad on July 18, 2016 at 09:15 AM

    I am moving your query to  a separate thread, and will assist there shortly.