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    Submit clears image picker values from calculation?

    Asked by vpjokela on September 26, 2015 at 09:32 AM

    I have an image picker with condition that picking a specific image adds a certain amount to a hidden field, which is then calculated into the total. Submitting the form now clears these conditional choices from the total? I have set the clear hidden field values to don't clear.

    Page URL:
    http://form.jotformeu.com/form/50777147488368

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    JotForm Support

    Answered by KadeJM on September 26, 2015 at 02:32 PM

    To my understanding you are saying that the chosen image pickers values which you have assigned to be selected and calculated as part of your total are cleared when the form is submitted? 

    I looked and found you have two Image Pickers which I found on your form. Does this happen on just one of them or both?

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    Answered by vpjokela on September 26, 2015 at 02:45 PM

    I would say both are cleared.

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    JotForm Support

    Answered by KadeJM on September 26, 2015 at 03:10 PM

    Thank you for the update about that and I found that I am able to replicate the issue.

    When I attempted the same thing on a small simple test to send a value through upon submit it went through as expected. However, When I tried this again on your form I could verify the problem.

    This means that it's likely not the Image Picker Widget but probably something else on your form and that isn't configured correctly such as a setting or a condition that might be conflicting.

    So we'll need time to figure out what is causing it. I will continue to investigate this issue and will get back to you as soon as I find the problem and fix it.

     

    Your Form:

     

    My Simple Test:

     

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    Answered by vpjokela on September 26, 2015 at 04:28 PM

    Now I tried it and it's only the first one that is causing this.

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    Answered by vpjokela on September 26, 2015 at 04:42 PM

    And it's the one that has wizard on it... the latter doesn't and it works.

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    JotForm Support

    Answered by EltonCris on September 27, 2015 at 02:16 AM

    @vpjokela 

    It is most likely due to a conflict with your calculation but first I would suggest to remove the plus symbol (+) on the insert option on your conditions, it is redundant and not necessary. This might somehow resolve calculation errors.

    Please try it and let us know how it goes. Thanks!