What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Telephone number is not showing in the email notification received?

    Asked by leonip on September 28, 2015 at 01:30 AM
    Also, on the email, Telephone was modified by the system to become Telephone Number without content!
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    JotForm Support

    Answered by Charlie on September 28, 2015 at 01:53 AM

    Hi,

    Upon checking the form, I see that you are using the old field tag in your email notification.

    In your email template, the old tag is {telephone}, if you check form field at the right and click the correct field, you'll see that the field tag should be used is {telephone27}.

     

    This happens when you edit or delete a form field, you need to edit the email notification to make sure that the correct tags are used.

    Or you can create a new notification to have all the field tags to be updated automatically.

     

    I hope that helps.

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    Answered by leonip on September 28, 2015 at 03:55 AM

    Thank you.  It was my fault for not updating the email templates accordingly!

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    JotForm Support

    Answered by Chriistian on September 28, 2015 at 06:01 AM

    On behalf of my colleague, Charlie, you are welcome. If you have any further questions or concerns, please feel free to contact us again.