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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    Telephone number is not showing in the email notification received?

    Asked by leonip on September 28, 2015 at 01:30 AM
    Also, on the email, Telephone was modified by the system to become Telephone Number without content!
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    JotForm Support

    Answered by Charlie on September 28, 2015 at 01:53 AM


    Upon checking the form, I see that you are using the old field tag in your email notification.

    In your email template, the old tag is {telephone}, if you check form field at the right and click the correct field, you'll see that the field tag should be used is {telephone27}.


    This happens when you edit or delete a form field, you need to edit the email notification to make sure that the correct tags are used.

    Or you can create a new notification to have all the field tags to be updated automatically.


    I hope that helps.

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    Answered by leonip on September 28, 2015 at 03:55 AM

    Thank you.  It was my fault for not updating the email templates accordingly!

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    JotForm Support

    Answered by Chriistian on September 28, 2015 at 06:01 AM

    On behalf of my colleague, Charlie, you are welcome. If you have any further questions or concerns, please feel free to contact us again.