What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    legal question about tracking

    Asked by imnresource on September 28, 2015 at 06:32 PM

    I am writing the privacy policy for my website. My website uses a direct link to a JotForm form, and may use an embedded form in the future.  I need to know whether anyone (other than me) is collecting personally identifiable information about my visitors' online activities over time and across different Web sites when my visitors use the JotForm forms.

    tracking JotForm different privacy policy and
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    JotForm Support

    Answered by Chriistian on September 29, 2015 at 12:28 AM

    Hi,

     

    If you are referring to the statistics of your form, you can use the Form Analytic feature of JotForm. For more information, you can check this article: Form Analytics. You can also use the google analytics widget for so you can get a more detailed information in your form. If you are referring to a different concern, please provide us more information so we can further analyze.

     

    Do let us know if you need further assistance.
    Regards.

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    Answered by imnresource on September 29, 2015 at 06:56 PM

    I am not asking how to collect this information. Instead, I am asking whether JotForm (or anyone else) is collecting this information, without my having requested that they do so, when my visitors use my forms.  My intent is to comply with California law, which requires that all websites "Disclose whether other parties may collect personally identifiable information about an individual consumer's online activities over time and across different Web sites when a consumer uses the operator's Web site or service."  You can see it here:

    http://www.leginfo.ca.gov/cgi-bin/displaycode?section=bpc&group=22001-23000&file=22575-22579

    Just scroll down about a page and look for the "(6)", as in 22575.a.6.

     

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    JotForm Support

    Answered by Chriistian on September 29, 2015 at 10:37 PM

    Hi,

     

    If I understand your concern correctly, you want to know if other person is collecting any other information aside from the data in your form? Since we have a Form Analytics feature, we do collect  some other data from the user like the IP address, the device and platform they use in filling up the form and the the user's location (based on the IP address). Aside from those information we do not collect other information such as individual consumer's online activities over time and across different Web sites.  Once you have created a form in JotForm you have the automatic access to the Form Analytics feature. Only in your account you can view those information. 

     

    Do let us know if you have any other question.
    Regards.

     

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    Answered by imnresource on September 29, 2015 at 10:54 PM

    I think you are saying that you collect the user's IP address even if I do not use Form Analytics. Is this correct?

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    JotForm Support

    Answered by Chriistian on September 30, 2015 at 12:15 AM

    Yes, you are correct. We record the IP address of the user even if you do not use the Form Analytics. The IP address can also be displayed not only in the Form Analytics but also in the form's Submission page.