What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Notification Emails Fail to Send

    Asked by nathan.harding on September 28, 2015 at 08:54 PM

    Hello


    Notification emails have been failing to send for the last 18 hours.

    We have made no changes.

    Here is the main form: formID=40340873281855

    Thanks.

    Page URL:
    formID=40340873281855

    Emails thanks hello no changes
  • Profile Image
    JotForm Support

    Answered by Chriistian on September 29, 2015 at 03:14 AM

    Hi,

     

    Have you checked your email if it was in the bounce list? If it is, you may remove it from there and fix the necessary corrections. A detailed guide can be found here: How to remove your email address from bounce-list

     

    Do let us know if you need further assistance.

    Regards.

  • Profile Image

    Answered by nathan.harding on September 29, 2015 at 04:41 AM

    Hello

    No the email addresses are not in the bounce list.  It looks like you have an issue.

    Also - we have changed nothing on our side.

    Thanks.