Notification Emails Fail to Send

  • nathan.harding
    Asked on September 28, 2015 at 8:54 PM

    Hello


    Notification emails have been failing to send for the last 18 hours.

    We have made no changes.

    Here is the main form: formID=40340873281855

    Thanks.

  • Chriistian Jotform Support
    Replied on September 29, 2015 at 3:14 AM

    Hi,

     

    Have you checked your email if it was in the bounce list? If it is, you may remove it from there and fix the necessary corrections. A detailed guide can be found here: How to remove your email address from bounce-list

     

    Do let us know if you need further assistance.

    Regards.

  • nathan.harding
    Replied on September 29, 2015 at 4:41 AM

    Hello

    No the email addresses are not in the bounce list.  It looks like you have an issue.

    Also - we have changed nothing on our side.

    Thanks.