What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Not receiving email notifications

    Asked by SaffronCooper on September 30, 2015 at 12:23 AM

    I dont seem to be receiving email notifications any more. I was earlier today, but I created a new form and now when I fill out the form to test it, this new form, plus the other forms are not generating a notification email to me.

    Page URL:
    http://www.whatsoninourbackyard.com.au/advertise/

    email notifications not receiving email email receiving
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    JotForm Developer

    Answered by evren on September 30, 2015 at 02:31 AM

    Hi SaffronCooper,

    I checked our mail logs and it looks fine. 

    Can you check your spam folder ? As I see, you had set from name as "Your Name" for Notifier 1. This may cause the problem. Most of spam system may assume that as spam because same email address send mails with different name. I suggest that set from name as JotForm.

    Please feel free to contact me for any further assistance.