What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Single Product is not selected by Default

    Asked by taxproez on September 30, 2015 at 04:24 PM

    I have a single product for sale (a Webinar) If the user doesn't select the product it doesn't process with their payment. According to the Payment Wizard, the product should be defaulted.

    Please Respond.

     

    Gary

    product single product required default
  • Profile Image
    JotForm Support

    Answered by jonathan on September 30, 2015 at 10:52 PM

    I checked your jotform http://www.jotform.us/form/52726755531156 and I can see the single product/item was not selected by default on the form. It was also not set as a *Required field.

    This means that the form can be submitted without selecting the product.

    If you want the single item/product selected by default, you must set it on the payment tool wizard for that item.

     

    alternatively, you can also set the item as *Required field so that the end user will always need to select before they can submit the form.

    Hope this help. Let us know if you need more assistance.

     

  • Profile Image
    JotForm Support

    Answered by jonathan on September 30, 2015 at 10:54 PM

    Alternatively, you can also set the item as *Required field so that the end user will always need to select before they can submit the form.