One of our users is not receiving any emails from Jotform

  • Profile Image
    Asked on October 01, 2015 at 10:24 AM

    Is there a chance might have wound up on a jot form black list?

    She cannot get any email notifications, or even her user account setup email.


  • Profile Image
    Answered on October 01, 2015 at 12:08 PM


    I checked our mail logs for your address and indeed, the emails have been failing to be delivered.  This did result in the address being placed on our bounce list:

    I removed the address from the list and the emails should attempt to send once again. 

    To prevent this from happening again, I would recommend whitelisting our domains and IP's with your email provider:

    If you have any further questions, let us know and we will be happy to help.