What if payment hasn't been submitted via the form?

  • Profile Image
    Asked on October 01, 2015 at 11:33 AM
  • Profile Image
    Answered on October 01, 2015 at 01:36 PM


    I see you are using the standard Paypal integration in your form, if the user clicked the submit button but he/she did not continue or did not complete the payment on the Paypal payment gateway page, the submission will be marked as "Incomplete Payment", you can learn more about it here: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Do let us know if  you need more information on this.

    Thank you.