What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    What if payment hasn't been submitted via the form?

    Asked by lusiid on October 01, 2015 at 11:33 AM
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    JotForm Support

    Answered by Charlie on October 01, 2015 at 01:36 PM


    I see you are using the standard Paypal integration in your form, if the user clicked the submit button but he/she did not continue or did not complete the payment on the Paypal payment gateway page, the submission will be marked as "Incomplete Payment", you can learn more about it here: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments 

    Do let us know if  you need more information on this.

    Thank you.