What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Adding multiple recipients to receive the email notification

    Asked by michelle8432 on October 01, 2015 at 12:06 PM

    Hello there:

    Can you tell us where to double check our settings. We would like susan@michelleghilotti.com and michelle@michelleghilotti.com to receive all copies of any new submissions that come in.

    But I don't think it's working correctly.

    Please let us know how we can get this fixed.

    Thanks much,


    Susan 

    Submissions new submissions receive
  • Profile Image

    Answered by Ben on October 01, 2015 at 02:22 PM

    Can you please tell us which forms you have set these emails to be sent on so that we can check them for you if they are not working.

    If you wish to set it all up Susan, you can follow the steps here: Send Notifications to Multiple Recipients

    If you follow the steps, but have some issues during the setup or after, please do let us know and we would be happy to look into it for you :)

    I do however suggest taking a look at the following guide that will explain a bit about the testing of the emails: How to properly Change and Test a New Email Recipient Address.