What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
We are sorry for the inconvenience that may have caused. Your email address, firstname.lastname@example.org is IN our bounce list.
I’ve also checked your mail address email@example.com; it is NOT in our bounce list.
I removed firstname.lastname@example.org from the bounce and unsubscribe lists.
I also checked your mail logs. It seems [2015-09-23 02:05:05] Submission #318797505051693157 Form #33307505706955 FAILED to email@example.com from default via AMAZONSES
For preventing that issue, please try to set your form notifications "Sender Email" to firstname.lastname@example.org.
To prevent getting you email address back to the amazon suppression list, kindly check yhe followwing guides:
Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.
Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):
If you have Mandrill Account, you could also check out this guide instead of the direct SMTP setup:
I hope that works.
If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.