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    email submissions not being received

    Asked by Rabel on October 04, 2015 at 10:49 PM
    Submissions email being received
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    JotForm Support

    Answered by beril on October 05, 2015 at 07:29 AM

    Hi,

    Hi,

    We are sorry for the inconvenience that may have caused. Your email address, sue@verveportraits.com.au is IN 
our bounce list.

    I’ve also checked your mail address hqreception@verveportraits.com; it is NOT in our bounce list.

      

    I removed sue@verveportraits.com.au from the bounce and unsubscribe lists.

     

    I also checked your mail logs. It seems [2015-09-23 02:05:05] Submission #318797505051693157 Form #33307505706955 FAILED to sue@verveportraits.com.au from default via AMAZONSES

     

    For preventing that issue, please try to set your form notifications "Sender Email" to noreply@jotform.com.

     

    To prevent getting you email address back to the amazon suppression list, kindly check yhe followwing guides:

    Setting-Up-Email-Notifications

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

     

    Could you please check your spam, trash and bulk folders? If you find them there, please mark them as not spam in order to not go into the folder any more.

     

    Lastly, you are currently using a custom sender email address through verification method. If this is not working to some of your forms, I would suggest using our SMTP method(s):

    http://www.jotform.com/help/244-How-to-Setup-SMTP-for-a-Form

    If you have Mandrill Account, you could also check out this guide instead of the direct SMTP setup: 

    http://www.jotform.com/help/236-How-to-use-Mandrill-to-Send-Emails-From-Your-Own-Email-Address

    I hope that works.

    If you have any question or issues, please do not hesitate contacting us. We will be glad to assist you.