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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Can I reset my setting prior to the changes made yesterday?

    Asked by Cityplex on October 06, 2015 at 11:40 AM

    I made changes yesterday, deleting some old email contacts with conditions. Now all the filters are not not work as set. Can I reset my setting prior to the changes yesterday?

     

    Screenshot
    email all filters work
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 06, 2015 at 01:44 PM

    Hello Cityplex,

    Yes it is possible to revert your form to an earlier version by taking advantage of "Revision History" feature. The following guide should help you:  http://www.jotform.com/help/294-How-to-View-Form-Revision-History 

    Do try it out and get back to us if you have any questions.

    Thank you!

  • Profile Image

    Answered by Cityplex on October 06, 2015 at 05:47 PM
    I reset it back to before I deleted email contacts (I can now see those emails are back), but it didn’t fix all the condition problems. Can we talk by phone?

    David King, PEM
    Director of Energy Management
    ORU/CityPlex
    2488 East 81st Street, Suite 188
    Tulsa, OK. 74137-4225
    (918) 493-8700

    ...
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    JotForm Support

    Answered by Chriistian on October 07, 2015 at 01:09 AM

    Hi David,

     

    Unfortunately, we do not have a phone support. We will answer your concern here on this thread. Are you referring to this form - http://www.jotform.com/form/10025947332? I cloned the form and I noticed that you have setup 12 different email conditions. May I know what problem are you encountering on the email conditions? Do you mean you are not receiving the notification email? 

     

    We will wait for your response.
    Regards.

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    Answered by Cityplex on October 07, 2015 at 11:45 AM
    Yes I have 12 email conditions setup but in the email list only 8 show as “ conditional”. The email “Housekeeping Request” & “David King” have conditions (pasted below) but both are getting 100% of the forms with no filters.

    Question: When building a condition, you have a send drop box which selects from the email list, but then you have to type an email in the next box. Is this part of my problem? Do I need both?




    David King, PEM
    Director of Energy Management
    ORU/CityPlex
    2488 East 81st Street, Suite 188
    Tulsa, OK. 74137-4225
    (918) 493-8700

    ...
  • Profile Image
    JotForm Support

    Answered by ashwin_d on October 07, 2015 at 01:09 PM

    Hello David,

    It seems we have received an empty response form you. Have your replied from your email address? Please click on the following URL to reply again:  http://www.jotform.com/answers/677193 

    Thank you!

  • Profile Image

    Answered by Cityplex on October 07, 2015 at 01:16 PM

    Yes I have 12 email conditions setup but in the email list only 8 show as “ conditional”. The email “Housekeeping Request” & “David King” have  conditions (pasted below) but both are getting 100% of the forms with no filters.

     

    Question:  When building a condition, you have a send drop box which selects from the email list, but then you have to type an email in the next box. Is this part of my problem? Do I need both?

     

     

     

     

     

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    JotForm Support

    Answered by david on October 07, 2015 at 03:01 PM

    Try setting up the same condition using the old interface.  When I created the same condition using the old interface, the email was then correctly set as conditional:

    To get the old interface, click on "New condition" then click on Update / Calculate fields value:

    From the next menu, click on back and it will take you back to the old interface:

    Currently I am loading the old interface which seems to be working properly.  I will test the new interface a bit more as soon as I can.