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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why am I unable to add a specific sender name in a notification email?

    Asked by rlzolinas on October 06, 2015 at 12:42 PM

    Ever since Jotform has redesigned the interface, I have been unable to add a specific sender name and must choose a field or Jotform. Why is this occuring and is there any way around it?

    Thanks.

    Robin

    Screenshot
    name sender sender name email
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    JotForm Support

    Answered by Charlie on October 06, 2015 at 02:16 PM

    Hi Robin,

    Thank you for your feedback, I'm not sure if the "Sender Name" field previously allowed custom text there. Perhaps you were referring to the Autoresponder? It allows you to set a custom sender name by input there.

     

    If you want to set a "Sender Name", usually the notifier fetches the "Full Name" field or any field that refers to the person who is filling out the form, but if you want to setup a fixed sender name, can try setting up a hidden field and adding a default value on it. Here's an example:

    You can then use the hidden field in the "Sender Name" in the notifier. Here's how I will receive a notification with the fixed sender name:

     

    Let us know if that helps.

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    Answered by rlzolinas on October 06, 2015 at 02:18 PM

    Thank you!

     

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    JotForm Support

    Answered by Charlie on October 06, 2015 at 03:21 PM

    You are welcome. Should you need any assistance again, please do not hesitate to open a new thread here in the forum.

    Thank you.