Why am I unable to add a specific sender name in a notification email?

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    rlzolinas
    Asked on October 06, 2015 at 12:42 PM

    Ever since Jotform has redesigned the interface, I have been unable to add a specific sender name and must choose a field or Jotform. Why is this occuring and is there any way around it?

    Thanks.

    Robin

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    Charlie
    Answered on October 06, 2015 at 02:16 PM

    Hi Robin,

    Thank you for your feedback, I'm not sure if the "Sender Name" field previously allowed custom text there. Perhaps you were referring to the Autoresponder? It allows you to set a custom sender name by input there.

     

    If you want to set a "Sender Name", usually the notifier fetches the "Full Name" field or any field that refers to the person who is filling out the form, but if you want to setup a fixed sender name, can try setting up a hidden field and adding a default value on it. Here's an example:

    You can then use the hidden field in the "Sender Name" in the notifier. Here's how I will receive a notification with the fixed sender name:

     

    Let us know if that helps.

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    rlzolinas
    Answered on October 06, 2015 at 02:18 PM

    Thank you!

     

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    Charlie
    Answered on October 06, 2015 at 03:21 PM

    You are welcome. Should you need any assistance again, please do not hesitate to open a new thread here in the forum.

    Thank you.