What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Some of the answers coming through on my questionnaire are coming through all scrambled. What do I need to do to fix this issue?

    Asked by MrMoyzer on October 06, 2015 at 06:54 PM

    The Questionnaire is

    BCM - Client Market Research Questionnaire. What do I need to do so that the form is no longer coming thorough all scrambled? 

    Page URL:
    https://bluecastlemarketingllc.com/market-research-questionaire

    Screenshot
    all through client
  • Profile Image
    JotForm Support

    Answered by Chriistian on October 07, 2015 at 02:35 AM

    Hi,

     

    I checked your form and this issue is due to the encryption functionality of your form. The form is encrypted. Can you try to logout and login again and access the submission page of the form? Once you have accessed the submission page, a popup will appear that will get the encryption key of the form. Upload the encryption key then see if you will still encounter this issue.

     

    Do let us know if you need further assistance.
    Regards.