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    Why Can't Receive Email Submissions from Both Notification and Autoresponder?

    Asked by cablaza on October 08, 2015 at 12:32 AM

    I dont know where I went wrong but I cannot received any email notification... I also tried to be the respondent but i also cannot receive the auto-respond email

    email notification email receive cannot
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    JotForm Support

    Answered by mert on October 08, 2015 at 10:45 AM

    Hi,

    I've checked your "Notification" and "Autoresponder" settings and it seems that there is nothing wrong with it. In addition, I check your email addresses "c.ablaza@transparency-ph.org", "admin@transparency-ph.org" and they are not in the bounce list. Below, you can find the email log which is related to your email address "c.ablaza@transparency-ph.org". As it is seen, it has no failed record.

     

    Also, I cloned your form and tested it with the same "Notification" and "Autoresponder" settings. My two recipients received the "Notification"'s email and My submitter received the "Autoresponder"'s email.

    In this case, I suggest you to check your Spam, Junk, Promotion etc. folders and also, check if there are any spam filters on your email program or email client.

     

    Later, please let us know about the final state about the issue.

    Thanks.