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  • Profile Image

    sub text in the thank you message does not display

    Asked by michaeljfox on October 08, 2015 at 11:18 AM
  • Profile Image
    JotForm Support

    Answered by Welvin on October 08, 2015 at 01:49 PM

    In this the correct form in question, http://www.jotformpro.com/form/52794274759977? I just tested this form and I was able to see the whole texts:

    If you're talking of the other form in your account, please let us know the URL so we can check it further.

    Thanks

  • Profile Image

    Answered by michaeljfox on October 09, 2015 at 12:45 AM
    Hi Welvin,
    You have the correct form.
    The text appears as shown, however it does not fully display after the form
    is submitted off the web site.
    ...
  • Profile Image
    JotForm Support

    Answered by Welvin on October 09, 2015 at 09:11 AM

    I have adjusted your thank you page and put a new line after the sub text. Can you check again? If the issue persists, please let us know the webpage URL so we can check further.

    Thanks

  • Profile Image

    Answered by michaeljfox on October 10, 2015 at 12:45 AM
    Hi Welvin,
    Sorry to say the problem still persists.
    https://martonvcc.secure-club.com/pages/page_30042/contact-us-and-location.aspx
    Temporarily I have placed the sub text above the main body text to test the
    problem and both text lines display after submission.
    I also added more sub text below the main body text this text does not
    display....as you will see if you test the form and submit only the sub
    text and main body text display.
    It may be some thing to do with the blank page being used on our web site,
    can't find the page at all on my system so guess it may be provided by
    Jotform!!!
    Keep digging.
    Mike
    ...
  • Profile Image
    JotForm Support

    Answered by EltonCris on October 10, 2015 at 07:36 PM

    Hello Mike,

    I have fixed it for you by injecting the following CSS codes to your form. Kindly check it again. Thanks!

    .thankyou .form-all{min-height:240px;}