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  • Profile Image

    Why am I getting this error message when trying to complete a form with a PayPal payment?

    Asked by jray23 on October 08, 2015 at 06:28 PM

    I'm trying to test out a form to make sure it works, and when I click Submit and it should be taking me to the PayPal payment page, I get this error message:

     

     

    I've tested before and not had this issue.  It's happening to others here at the office too so I need to fix this before people start ordering for real.  This is the link to the form (actually there are two) in question:

    https://secure.jotform.us/jray23/Attendee_List_Order_Form

    https://secure.jotform.us/jray23/Upgraded_Profile_Order

    Page URL:
    https://secure.jotform.us/jray23/Attendee_List_Order_Form

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 09, 2015 at 01:57 AM

    I can't seem to find the error message you mentioned. If that's an image, would you mind uploading it on your post? http://www.jotform.com/answers/679180

    By the way, I also checked your Paypal payment field and it seems configured properly. Perhaps the error message would give us better insights about the problem. 

    We'll await your reply.

  • Profile Image

    Answered by jray23 on October 09, 2015 at 05:10 PM

    Thanks for the reply EltonCris.  I thought I had included the screenshot but I guess I posted it incorrectly.  At any rate, I tested it again today and it seems to be working, so perhaps there was just something wrong on PayPal's end that they've fixed.

     

  • Profile Image
    JotForm Support

    Answered by EltonCris on October 09, 2015 at 06:43 PM

    Cool. Glad to hear this is now resolved.

    Feel free to contact us again should you have any other questions or concerns.

    Have a happy weekend ahead! )