What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to download uploaded attachments

    Asked by saroj007 on October 09, 2015 at 06:00 AM

    my name is jitendra  saroj and i have created my form with attachment now i am not able to download my attachments.

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    JotForm Support

    Answered by Jan on October 09, 2015 at 11:43 AM

    I was able to replicate the issue when I tried logging in to your account. However, it works fine on my account or on my test account. I found out that you're getting this problem because your account is currently on overlimit status. You exceeded the available storage space.

    I re-activated your account. Please download the attachments now. Our system will automatically suspend or put your account in overlimit status again later.

    You can also download all the uploads. After downloading all or few of them, please delete uploaded attachments to clear up storage space.

    You can also upgrade your subscription to avoid these kind of problems in the future. Please check our pricing page for further information

    Thank you.