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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    We seem to be experiencing a 24hr delay in email today

    Asked by djre on October 09, 2015 at 06:39 AM
    We seem to be experiencing a 24hr delay in email today. Is there another issue we need to be aware of?
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    JotForm Support

    Answered by Boris on October 09, 2015 at 06:53 AM

    I have logged into your account and checked your form email history, and I do not see any delays in the emails being sent to you. According to the logs, notification emails have been sent without any interruptions over the last week:

    There are no failed attempts at sending emails, and I can see that your last received email corresponds to the last submission on your form 51477783448873. The submission is from a person named Chris, and this is the direct link to the email that was already sent (don't worry, only you can access the link when you are logged into your account):

    https://www.jotform.com/emails/56179663a84fe9b90690118f

    If you are still not able to see your emails, perhaps they are being filtered to a specific folder of your email address, such as filtered to SPAM. Please do re-check the inbox and spam folders of your elodief email address to which the notifications are being sent to.

    Please let us know how it goes, and if you are able to see your emails. Thank you.