What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    How to Reply to Submission by Email?

    Asked by upalala on October 13, 2015 at 08:54 AM

    Is there are way to see what form submission I have replied to by mail.

    I have received various submissions and I don´t remember which ones I have replied to. I don´t want to duplicate my response. 

     

    Thank you,

    Brittan

    email Submissions and thank remember
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    JotForm Support

    Answered by mert on October 13, 2015 at 11:31 AM

    Hi Brittan,

    If you set your "Reply-to Email" setting as a email field's name which is in your form, Upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

     

    To do that,

    1) Open the current "Notification".

     

    2) On the appeared window, click to "Reply-To and Recipient Settings".

     

    3) On that screen, change the "Reply-to Email" as a email field's name which is in your form

     

    If you need extra information, please let us know.

    Have a great day.

  • Profile Image

    Answered by upalala on October 13, 2015 at 12:19 PM

    Thank you for your reply. Is there anyway to see which emails I have already sent? I have replied to various recipients but don´t remember exactly which ones.

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    JotForm Support

    Answered by BDAVID on October 13, 2015 at 02:28 PM

    That is something you can check in your own email account, since the reply was made from there.