How to Reply to Submission by Email?

  • upalala
    Asked on October 13, 2015 at 8:54 AM

    Is there are way to see what form submission I have replied to by mail.

    I have received various submissions and I don´t remember which ones I have replied to. I don´t want to duplicate my response. 

     

    Thank you,

    Brittan

  • mert JotForm UI Developer
    Replied on October 13, 2015 at 11:31 AM

    Hi Brittan,

    If you set your "Reply-to Email" setting as a email field's name which is in your form, Upcoming email submissions come with the users' email. So, you can reply those emails directly in your inbox.

     

    To do that,

    1) Open the current "Notification".

    How to Reply to Submission by Email? Image 1 Screenshot 40

     

    2) On the appeared window, click to "Reply-To and Recipient Settings".

    How to Reply to Submission by Email? Image 2 Screenshot 51

     

    3) On that screen, change the "Reply-to Email" as a email field's name which is in your form

    How to Reply to Submission by Email? Image 3 Screenshot 62

     

    If you need extra information, please let us know.

    Have a great day.

  • upalala
    Replied on October 13, 2015 at 12:19 PM

    Thank you for your reply. Is there anyway to see which emails I have already sent? I have replied to various recipients but don´t remember exactly which ones.

  • David JotForm Support Manager
    Replied on October 13, 2015 at 2:28 PM

    That is something you can check in your own email account, since the reply was made from there.