What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Unable to cancel the subscription

    Asked by BantamJeepBook on October 13, 2015 at 08:57 AM

    I have tried several times to cancel the subscription several times and each time we get and error. I need to make sure we are not charged for this subscription any longer.

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    JotForm Support

    Answered by Kiran on October 13, 2015 at 11:23 AM

    I see that your account is still holding Premium status and also I notice that there is a charge for renewing the subscription today. Please be noted that our subscription plans and prices are revised recently. Since you are using Premium subscription, you can continue using the same subscription and pricing as long as you can. If you cancel the subscription now and wanted to subscribe for a paid plan later, you'll need to subscribe with new subscription plans available at our pricing page. Once the subscription is cancelled, the account shall be holding premium status until the next billing date and then automatically downgraded to Free. Please confirm if you want to cancel the subscription now so that we can do it for you.


    We will wait for your response.