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  • Profile Image

    Address field does not breakdown into the individual Infusionsoft Integration fields

    Asked by newreality on October 13, 2015 at 02:54 PM

    Hi,

    I'm having some problems integrating Infusionsoft (IS) with your forms.

    Two specific issues I am having, your address group does not breakdown into the individual IS fields. It places the entire address in whichever field you choose in IS.  Won't break it down like the Full Name does.

    When I create the address as separate field and map them it works except for the country.  I can't get the country widget to show up in the jotform fields to match with the IS field.

    The other issue I am having is with a field in IS called Industry.  It is a dropdown field in IS and does not show up in your Infusionsoft Fields when I choose the drop down menu when matching the fields up.

    Thanks for your help with this.

     

    Rob

    Page URL:
    http://jotform.ca/form/52855659846272

    infusionsoft dropdown field
  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2015 at 05:49 PM

    Hi Rob,

    I'm looking at this now and will let you know later.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2015 at 06:03 PM

    Unfortunately, I can't access my app to try the integration.

    I have now forwarded this thread to our developers so they can check this for us. If there are updates, you should know it in this thread.

    The common issue is on the Dropdown field so for now, I would suggest using a textbox field and map the Country there. Then to automate the process in the country field,  I would suggest adding a conditional logic to insert the country from the dropdown to the textbox field:

    Please follow the process in the screenshot.

    Here's a cloned version of your form showing the changes: https://form.jotform.com/52856627961973.

    You can set the Country Text Box as Read Only and You can hide it in the form.

    To Hide:

    To set Read Only (Properties > Show Properties > Read only to Yes):

     

    Try the same method for the Industry box.

    Thanks

  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2015 at 06:04 PM
  • Profile Image
    JotForm Support

    Answered by Welvin on October 13, 2015 at 06:05 PM

    Your second issue has been moved here: http://www.jotform.com/answers/680731.

    Thanks

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    JotForm Support

    Answered by NeilVicente on June 09, 2016 at 02:09 AM

    Hi Rob,

    Sorry for the late update, but this is now fixed. Simply map one of the address components (such as Street1 or City) to your address field and the field value will be broken down properly before sent to InfusionSoft.

    Cheers!