How can I remove "Your Connection is not Private"

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    Asked on October 14, 2015 at 06:14 PM

    Hello - I'm building my website with Squarespace. After applicants submit the form I get the following error message below I also uploaded a screenshot. I would like to review this message after my customers upload sensitive information.

    "Your connection is not private". Attackers might be trying to steal your information from https:// (for example, passwords, messages, or credit cards)"

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    Answered on October 14, 2015 at 11:38 PM

    Your site does not support SSL (https) that's the reason why it shows that error message.

    On your thank you URL, simply remove the "s" on https, this should fixed it.

    So your thank you URL should be http://

    Hope this helps!

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    Answered on October 14, 2015 at 11:38 PM

    I'm sorry, it should be :)

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    Answered on February 17, 2016 at 10:01 AM


    Im having the same problem just with Jotform's own servers;

    How to solve this one?

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    Answered on February 17, 2016 at 01:29 PM


    I have opened a separate thread for your concern. Please refer to this link instead: We will address it accordingly. Thank you for your understanding.

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    Answered on June 03, 2016 at 02:27 AM

    In the past few weeks, I have faced this issue. I thought it's an error from jotform, but it seems it wasn't. I figured out my antivirus program has blocked all SSL connections because it think these connection aren't secure.

    I would suggest if someone got this error message: Your connection is not private, then should check your computer first. I found a useful guide to tell us how to diagnose and troubleshoot this issue, check it out.