What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Upload private key errorAsked by CCCmedia on October 15, 2015 at 01:06 PM
I want to see my form submissions and it keeps asking me to upload my private key. I have no idea what it is or where it is, it seems like it wants me to browse for a file.
private key key Submissions browse and OR
I see that your JotForm is enabled with encrypting form data.
When the form data is encrypted, you'ld need a private key in order to see the form responses. It is not possible to unlock/read the encrypted submissions without the key. If you have already generated the private key or created the form using the URL below, you should be prompted to download the key.
If you have already downloaded the key (a small file with .key extension), please upload when you are prompted to upload the key so that you'll be able to see the encrypted submissions.
Please refer to the guide below that can help you in creating encrypted form and how to use the keys.
Please try generating a new key and see if that helps to read the submissions.
You may also disable the encryption option so that the form submission data can be viewed normally. However, the submissions that are already received while encryption is enabled can be as scrambled text only.
Hope this information helps!