What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    The website keeps stalling, I can't get to my forms (which is a bit of a problem!)

    Asked by RoyClarke on October 15, 2015 at 06:28 PM
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    JotForm Support

    Answered by EltonCris on October 16, 2015 at 01:57 AM

    I am able to access your forms and the my forms page loads normally as usual. Maybe it was a temporary server issue, would you mind checking it again this time?

    May I also suggest to relogin from your account or check it using different browser or ISP if you have any. Perhaps it's a browser or network issue on your end.

    If you are still having difficulties accessing the page after that, can you please provide us a screenshot on how it appears on your end? You can upload the screenshot here on forum.

    Thanks!

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    Answered by alltronicsbeveiliging on October 16, 2015 at 03:19 AM

    Same problem for me, even the forms on my website take ages to load and dont load probarly.
    i'll open a new tread!

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    Answered by Roy Clarke on October 16, 2015 at 04:21 AM

    Tried Internet Explorer - same problem, logged out, now can't log in again as website stalls

    All other websites fine on Firefox

    Only changes to computer recently was Windows 8 auto update yesterday

    Tried to upload screenshot but saved as pdf which wont upload

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    JotForm Support

    Answered by mert on October 16, 2015 at 08:10 AM

    Hi,

    First of all, sorry for the inconvenience. Right now, it seems like some of our users are encountering this problem. From our side, I didn't replicate the same problem.

    While we are looking for the solution, I suggest you to re-embed your form with iFrame method again. You can find the guide from the link below:

    http://www.jotform.com/help/148-Getting-the-Form-iFrame-Code

     

    For new "Embed Form" wizard,

     

    I hope this one will fix your problem, please give us a feedback about its last state.

    Thanks.

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    JotForm Support

    Answered by mert on October 16, 2015 at 08:38 AM

    Hi again,

    With respect to our tests, the problem should be fixed now.

    Please, try to preview your forms again and give us a feedback about it.

     

    Thanks for your understanding.