Getting two Notification Emails

  • carolinechavez
    Asked on October 18, 2015 at 7:19 PM

    I went on my website and did a test form.  The contact information was sent to my business email address but an additional email was sent that was in another language..

     Hallo,

     iemand heeft de volgende gegevens ingevult op Contact Us Form
     

    jotform Screenshot 10

    		  

     

     

    Question

    Answer

    Name

    CAROLINE CHAVEZ

    E-mail

    clchavez726@gmail.com

    Type

    		  

    Message

    		  

    Do you like Wouterplanet?

    		  
    		 
         

    The user IP was: 24.55.31.224
    To edit go here: Edit Submission

     

     Then, the email address I used as the test was also sent a message: 

     Hello CAROLINE CHAVEZ,

    Thank you for your submission,
    we will contact you shortly 
     

    jotform Screenshot 10

    		  

     

     

    Question

    Answer

    Name

    CAROLINE CHAVEZ

    E-mail

    clchavez726@gmail.com

    Type

    		  

    Message

    		  

    Do you like Wouterplanet?

    		  
    		 
         

    Greetings

    Wouter Planet

     

     Can you tell me what is going on?  Did I input something "special" on my jotform?!?

    Thanks,

    Caroline Chavez

    clchavez726@gmail.com

    Page URL: http://topazsalesconsulting.com/contact
  • Chriistian Jotform Support
    Replied on October 18, 2015 at 10:37 PM

    Hi Caroline,

     

    I checked your forms setup and I noticed that you have set the 2 Notification Email and 1 Auto Responder Email in your form. So when a user submits the form you will receive the 2 Notification email. Also, since you have setup a Auto Responder Email, the user who fills up your form will receive an email regarding their submission on your form. 

    Getting two Notification Emails Image 1 Screenshot 20

     

    Do let us know if you need further assistance.
    Regards.