What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
Getting two Notification EmailsAsked by carolinechavez on October 18, 2015 at 07:19 PM
I went on my website and did a test form. The contact information was sent to my business email address but an additional email was sent that was in another language..
iemand heeft de volgende gegevens ingevult op Contact Us Form
The user IP was: 188.8.131.52
To edit go here: Edit Submission
Then, the email address I used as the test was also sent a message:
Hello CAROLINE CHAVEZ,
Thank you for your submission,
we will contact you shortly
Can you tell me what is going on? Did I input something "special" on my jotform?!?
I checked your forms setup and I noticed that you have set the 2 Notification Email and 1 Auto Responder Email in your form. So when a user submits the form you will receive the 2 Notification email. Also, since you have setup a Auto Responder Email, the user who fills up your form will receive an email regarding their submission on your form.
Do let us know if you need further assistance.