What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I want to downgrade to the free account

    Asked by HeatherTGetFit on October 20, 2015 at 04:33 PM

    I just tried to downgrade to the free account on the website and it isn't showing that I have.  Please help.  Thank you.


    Heather Taskovics

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    JotForm Support

    Answered by david on October 20, 2015 at 07:16 PM


    PayPal subscription need to be cancelled manually and occasionally take a bit longer than we'd like to process.  However to cancel it yourself:

    You can refer to these instructions to cancel it in your PayPal Account if you wish for it to be immediate:


    (1) Login to your Paypal Account

    (2) Find the latest payment you have made to JotForm or Interlogy

    (3) Click the subscription number for that transaction

    (4) Click on the "Cancel Subscription" button

    If you have any further questions, let us know and we will be happy to help.