What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Close account

    Asked by lowerarlingtonat on October 20, 2015 at 05:38 PM

    How do I go about closing the account? I would like to use jotform in the summer months, but I have no need of it during the rest of the year. 

    Please let me know. 

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    JotForm Support

    Answered by jonathan on October 20, 2015 at 10:06 PM

    I checked your account/username lowerarlingtonat  and noted that you had already cancelled the paid plan.

    user guide: -How-to-Downgrade-Subscription-back-to-Free-Account

    Since the paid subscription was already cancelled, you will not be billed further for the account.

    From the paid plan, your subscription was now scheduled to downgrade to FREE plan.

    If you checked on your My Account Billing page, you should see the schedule of the downgrade.

    When your account is dowgraded to FREE, the least option available will be to delete/close the account.

    Let us know if you still want to proceed to deleting the account when it is downgraded to FREE already. You can actually leave it be and the account/username will be for you to keep, and just use it again on the next summer/season.