- b.portalAsked on October 21, 2015 at 09:23 AM
Hi the team ;)
Unfortunately, the same problem come back since three weeks :(
I followed the same steps I descrived on this thread, and the result is like that :
the timestamp displays the date correctly in the existing lines (ancient) after reintegrating,
the timestamp displays the date correctly since about 1 week for the new entries,
and the problem come back.
I've do the steps of reinitialisation two times but doesn't work.
Can you help me please ?
- CharlieAnswered on October 21, 2015 at 09:29 AM
Our developers added a new option to avoid conflict on the settings of your Google Spreadsheet and of the integration made. Please remove the integration first.
After that, re-integrate, but make sure to enable the option "PRE-FORMAT (To prevent spreadsheet locale conflict)".
After that, the date values should come to your spreadsheet with the correct format.
Do let us know if that works.
- b.portalAnswered on October 21, 2015 at 09:33 AM
Okay Charlie I try it, and I come back if the problem come back.
Thank you very much for your reactivity ;)
- CharlieAnswered on October 21, 2015 at 10:15 AM
You are welcome, I'm glad to hear that it helped. Please do update us if the problem persists.
- CharlieAnswered on October 27, 2015 at 11:23 AM
Apologies for this. I went ahead and opened a separate thread for that specific problem so that I can escalate it better to our developers. Please refer to this link instead: http://www.jotform.com/answers/690923/. I have responded to your inquiry there.
Hopefully when the "Pre-format" option is available to be used the problem in the dates in the Google Spreadsheet will also be resolved.
Apologies for the inconvenience.