- Shelly21Asked on October 21, 2015 at 04:23 PM
If you see the link below there are random quantity boxes that don't belong there. How do I get rid of them?
I cant find them when editing my forms and in the conditions.
Is there a number to call for support?Page URL:
- JotForm SupportjonathanAnswered on October 21, 2015 at 06:45 PM
I was able to see the issue you mentioned on your jotform https://form.jotform.com/52734460607152?
I checked the form and I was able to identify the caused of the issue.
It was the Condtions setup on the form.
Since there were previous fields that were deleted (not on the form anymore), the Condition rules now fails. So it was not able to hide the Quantity fields as they should be.
You can fix this by fixing the Condition rules. Make sure that those conditions that show reds and have deleted fields are properly set by either pointing it to the correct field/s or removing the rules.
Hope this help. Let us know if you need further assistance.
Unfortunately we do not have over-the-phone support as of this time. So we will not be able to call/assist you via phone.
- Shelly21Answered on October 22, 2015 at 10:45 AMThank you. Now my conditions never look like the below. Does this mean I have an older version of Jot form?
- SammyAnswered on October 22, 2015 at 01:30 PM
The new conditions wizard is currently in the final stages of testing and will be rolled out to all users as soon as it is fully verified.
This however does not affect the conditional logic behavior and setup process.
The screenshots below show how you can access the conditions in the old widget, you can then remove the field that have been deleted or delete the entire conditions.