What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    I was changing the quantity box sizes and a few happened to float up to the top? How do I fix this?

    Asked by Shelly21 on October 21, 2015 at 04:23 PM

    If you see the link below there are random quantity boxes that don't belong there. How do I get rid of them?

    I cant find them when editing my forms and in the conditions. 

     

    Please assist!

     

    Is there a number to call for support?

     

    Page URL:
    https://form.jotform.com/52734460607152?

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    JotForm Support

    Answered by jonathan on October 21, 2015 at 06:45 PM

    I was able to see the issue you mentioned on your jotform https://form.jotform.com/52734460607152?

     

    I checked the form and I was able to identify the caused of the issue.

    It was the Condtions setup on the form.

     

    Since there were previous fields that were deleted (not on the form anymore), the Condition rules now fails. So it was not able to hide the Quantity fields as they should be.

    You can fix this by fixing the Condition rules. Make sure that those conditions that show reds and have deleted fields are properly set by either pointing it to the correct field/s or removing the rules.

    Hope this help. Let us know if you need further assistance.

    Thanks.

     

    --

    P.S.

    Unfortunately we do not have over-the-phone support as of this time. So we will not be able to call/assist you via phone.

     

     

     

  • Profile Image

    Answered by Shelly21 on October 22, 2015 at 10:45 AM
    Thank you. Now my conditions never look like the below. Does this mean I have an older version of Jot form?
    ...
  • Profile Image

    Answered by Sammy on October 22, 2015 at 01:30 PM

    The new conditions wizard is currently in the final stages of testing and will be rolled out to all users as soon as it is fully verified.

    This however does not affect the conditional logic behavior and setup process.

    The screenshots below show how you can access the conditions in the old widget, you can then remove the field that have been deleted or delete the entire conditions.