What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Submissions are not being emailed to me

    Asked by JuliaRogers on October 23, 2015 at 10:48 AM

    Hello, I am not receiving email notifiers for my forms.  I haven't touched/recoded/revised my form in weeks and I haven't changed anything.  Please advise.  I NEED these notifiers.

     

    Page URL:
    https://secure.jotform.us/form/41661137696158

    Submissions not receiving email
  • Profile Image
    JotForm Support

    Answered by BJoanna on October 23, 2015 at 01:26 PM

    I have checked our email log and all submissions were sent successfully to email address that is set as Recipient email of mentioned form. 

    You can also check the email logs for yourself on this link:

    http://www.jotform.com/help/293-How-to-view-all-your-form-Email-History   

    Also your Email address is not in bounce list.

    Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    To avoid it happening in future I would suggest checking this guide: http://www.jotform.com/help/145-whitelisting-jotmails-ip-addresses 

    You can also view your form submissions inside of JotForm. Inside of this article you can find out how to do that:

    http://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by dobrien110 on October 23, 2015 at 02:04 PM

    I am having the same issues.  The email log says they were sent but I am not receiving messages.
  • Profile Image
    JotForm Support

    Answered by BJoanna on October 23, 2015 at 03:03 PM

    @dobrien110

    I have moved your question to separate thread and we will provide you an answer there shortly.

    http://www.jotform.com/answers/688781 

  • Profile Image

    Answered by JuliaRogers on October 23, 2015 at 03:22 PM

    BJoanna, That is odd, because I checked my inbox via my email client...nothing.  I checked the web sever's inbox...nothing.  I did not receive the last form that was submitted by S. Swanson.  I have been using jot form for a few years now and I have been receiving them up until a day or two ago.  My problem still exists from my perspective.

  • Profile Image
    JotForm Support

    Answered by BJoanna on October 23, 2015 at 04:50 PM

    I have checked email log one more time and I found submission form S. Swanson.

    Did you checked your spam, trash and bulk folders? Please check spam, trash and bulk folders and if you find them there please mark them as not spam in order to not go into the folder any more.

    You can also find that submission on your Jotform account.

    Inside of this guide you can find how to view submissions of your account:

    http://www.jotform.com/help/269-How-to-view-Submissions 

    Hope this will help. Let us know if you need further assistance.