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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Website forms are not going to specific email addresses, I need help.

    Asked by cestexstyles on October 23, 2015 at 12:07 PM

    I've seen this before on Jotform.  My username is: cestexstyles

    So I have four emails attached to the notifications.  greg@mandilewebdesign (mine) works no problem, i get every submission.

    any of the emails that end in: @cetexstyles.com never get received.  I had this issue with another account on Jotform and they said there was a block or something and it was fixed on your end.  Can you tell me what the issue is and how to fix it?

    Their email provider is network solutions.  They called and they said nothing on their end.  Can you please help me?  Thanks.

    --Greg

    Page URL:
    http://www.cetexstyles.com/contact-cutting-edge-texstyles.html

    email specific email i need help Emails JotForm problem block
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    JotForm Support

    Answered by BDAVID on October 23, 2015 at 02:23 PM

    I checked each email notification, and they are setup correctly, however, those email addresses with the @cetexstyles.com domain were in bounce list:

    I removed them, so they should start receiving the notifications. In addition to this, you may white-list our domain names, if the issue continues, as we use Amazon SES method for "noreply@jotform.com" sender.

     

    ·        jotform.com

    ·        email.amazonses.com

    ·        amazonses.com

    ·        jotform.co

    ·        secure.jotform.co

    ·        s3.amazonaws.com  

    ·        static-interlogyllc.netdna-ssl.com

  • Profile Image
    JotForm Support

    Answered by BDAVID on October 23, 2015 at 02:24 PM

    Please also check within those emails with the @cetexstyles.com domain if there are notifications marked as spam.

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    Answered by cestexstyles on October 25, 2015 at 05:43 PM

    Thank you i'll check with them on monday when they open.

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    JotForm Support

    Answered by BDAVID on October 25, 2015 at 06:44 PM

    Keep us updated, we will be glad to assist you.