why did you deactivate my account? It shows 414 submissions, but there are only about 60

  • 307events
    Asked on October 25, 2015 at 4:09 PM

    there have been issues with the 'counter' on my account all week. I keep getting emails that I've almost hit the quota, but when in fact, I wasn't even a quarter of the way there.

    Now, it's showing some ridiculous number of 414 submissions when I've got around 60. Oh...AND MY ACCOUNT HAS BEEN DEACTIVATED.

     

    HELP!!!!

  • Jeanette JotForm Support
    Replied on October 26, 2015 at 12:15 AM

    Our developers are aware of the problem for now I've manually fixed yours, you should not get another warning about it.