What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    why did you deactivate my account? It shows 414 submissions, but there are only about 60

    Asked by 307events on October 25, 2015 at 04:09 PM

    there have been issues with the 'counter' on my account all week. I keep getting emails that I've almost hit the quota, but when in fact, I wasn't even a quarter of the way there.

    Now, it's showing some ridiculous number of 414 submissions when I've got around 60. Oh...AND MY ACCOUNT HAS BEEN DEACTIVATED.



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    JotForm Support Manager

    Answered by Jeanette on October 26, 2015 at 12:15 AM

    Our developers are aware of the problem for now I've manually fixed yours, you should not get another warning about it.