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MimichAsked on October 26, 2015 at 5:38 AM
I have many forms and I chak whether or not I have new submissions several times a day. I logged today in the morning and there here no submissions and in 3 hours I logeed in I see several forms had 3, 2, 1 and 64 unread submissions. I have checked and these are not resent submissions plus I dont get that many in just 1 day. What is the problem? Thank you
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CarinaReplied on October 26, 2015 at 10:31 AM
Unfortunately we had a bug on the submissions counter that made it display a different number from the real one.
We have the information that this situation is now solved. Please accept our apologies for the inconvenience of this situation.Let us know if we can assist you further.
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MimichReplied on October 26, 2015 at 12:40 PM
Thats ok, thank you for your prompt response.
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David JotForm SupportReplied on October 26, 2015 at 2:01 PM
You are very welcome. If any of your forms currently show an incorrect count, let us know which ones and we can manually reset the counter.
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MimichReplied on October 26, 2015 at 6:05 PM
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CarinaReplied on October 26, 2015 at 7:40 PM
I moved your last question to a new thread as it is a different question. You can see it here:
http://www.jotform.com/answers/690528
Let us know if we can assist you further.