What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Why read submissions suddenly shfited to unread?

    Asked by Mimich on October 26, 2015 at 05:38 AM

    I have many forms and I chak whether or not I have new submissions several times a day. I logged today in the morning and there here no submissions and in 3 hours I logeed in I see several forms had 3, 2, 1 and 64 unread submissions. I have checked and these are not resent submissions plus I dont get that many in just 1 day. What is the problem? Thank you

    Submissions unread problem checked
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    Answered by Carina on October 26, 2015 at 10:31 AM

    Unfortunately we had a bug on the submissions counter that made it display a different number from the real one. 
    We have the information that this situation is now solved. Please accept our apologies for the inconvenience of this situation.

    Let us know if we can assist you further.  

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    Answered by Mimich on October 26, 2015 at 12:40 PM

    Thats ok, thank you for your prompt response.

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    JotForm Support

    Answered by david on October 26, 2015 at 02:01 PM

    You are very welcome.  If any of your forms currently show an incorrect count, let us know which ones and we can manually reset the counter.

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    Answered by Mimich on October 26, 2015 at 06:05 PM

    Can you please let me know how to read and therefore have them marked as red only the red colors (Unread ones) directly and not having to go through all the submissions in inbox before I hit the unread ones? Thank you
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    Answered by Carina on October 26, 2015 at 07:40 PM

    I moved your last question to a new thread as it is a different question. You can see it here:

    http://www.jotform.com/answers/690528 

    Let us know if we can assist you further.