Why read submissions suddenly shfited to unread?

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    Mimich
    Asked on October 26, 2015 at 05:38 AM

    I have many forms and I chak whether or not I have new submissions several times a day. I logged today in the morning and there here no submissions and in 3 hours I logeed in I see several forms had 3, 2, 1 and 64 unread submissions. I have checked and these are not resent submissions plus I dont get that many in just 1 day. What is the problem? Thank you

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    Carina
    Answered on October 26, 2015 at 10:31 AM

    Unfortunately we had a bug on the submissions counter that made it display a different number from the real one. 
    We have the information that this situation is now solved. Please accept our apologies for the inconvenience of this situation.

    Let us know if we can assist you further.  

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    Mimich
    Answered on October 26, 2015 at 12:40 PM

    Thats ok, thank you for your prompt response.

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    david
    Answered on October 26, 2015 at 02:01 PM

    You are very welcome.  If any of your forms currently show an incorrect count, let us know which ones and we can manually reset the counter.

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    Mimich
    Answered on October 26, 2015 at 06:05 PM

    Can you please let me know how to read and therefore have them marked as red only the red colors (Unread ones) directly and not having to go through all the submissions in inbox before I hit the unread ones? Thank you
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    Carina
    Answered on October 26, 2015 at 07:40 PM

    I moved your last question to a new thread as it is a different question. You can see it here:

    http://www.jotform.com/answers/690528 

    Let us know if we can assist you further.