What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
At this time we do not offer any type of assistance over phone (technical or otherwise). The means of contacting us are:
1. forum - http://www.jotform.com/contact/ (as currently)
2. email - firstname.lastname@example.org
3. twitter - @jotformsupport
4. chat - only when shown to you since it is not always available
My suggestion would be to contact us over forum over all other methods of contact, since it offers the fastest and simplest manner of communication. While twitter is faster, due to its limits it does not allow us to properly assist you there, but it is usually a quick way to get to us if chat is not available (currently it is mostly not available).
In regards to your issue on another thread: http://www.jotform.com/answers/690071 I see that my colleague has already replied back to you on the same so do reply to him there if you have any further questions on the same subject.