What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My clients are having issues with attachments on my forms. Please help.

    Asked by estanton on October 27, 2015 at 11:02 AM

    My clients are having issues with attachments on my forms. Please help. I've made photos as attachments a requirement for my forms, but two clients have told me they couldn't add the pictures. Can you please help?

    Page URL:
    http://www.elizabethstantondesigns.com/#!design-services/ck0q

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    JotForm Support

    Answered by EltonCris on October 27, 2015 at 01:45 PM

    I tried uploading images on your form but I can't reproduce the problem. I am able to upload files as expected.

    Do you have any specific details like what error they get when they tried to upload files or what browser they were experiencing the problem? This will help us in troubleshooting and tracing the problem.

    We'll await your reply.