What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    form not showing submissions

    Asked by MarkJamesGordon on October 28, 2015 at 12:39 PM

    Hi, my client agreement form is not showing the submissions.

    I have a paypal payment that it goes to when the submit button is hit.

    This may be the problem?

    Thanks for your help.

    Mark Gordon

    Page URL:

  • Profile Image
    JotForm Support

    Answered by david on October 28, 2015 at 03:11 PM


    I checked your form and it does look like PayPal processing is the issue.  Your form shows 10 incomplete payments:


    If the payments are being completed, you may need to enable IPN in your PayPal account settings:


    If the payments are not being completed, your users are either abandoning the form once the PayPal screen comes up or there is an issues with your PayPal settings.  Possibly an incorrect PayPal email address entered.

    If none of these suggestions are the issue, let us know and we will be happy to see what else we can do.

  • Profile Image

    Answered by MarkJamesGordon on October 28, 2015 at 03:45 PM
    Hi, I'm getting the PayPal funds but not getting a copy of the form. I
    need it for legal reasons because they are entering into an agreement.
    It's not being recorded back at the jotform site.
  • Profile Image
    JotForm Support

    Answered by david on October 28, 2015 at 03:46 PM

    It sounds like you need to enable IPN in your PayPal settings:


    That should allow the submissions to properly trigger when the payment is completed.