What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Enabling PDF attachment prevents multiple email recipients

    Asked by TxHHSCIAM on October 30, 2015 at 12:07 PM

    The notification email for my form is sent to two recipients, delineated by a semicolon(;).  When I set the PDF attachment flag on, only one recipient receives the email.  If I turn the PDF attachment flag off, then both receive the email as expected.

    Page URL:
    https://form.jotform.com/52996331345158

    pdf attachment email prevents recipient flag then
  • Profile Image
    JotForm Support

    Answered by Kevin_G on October 30, 2015 at 04:51 PM

    Hi,

    I've checked your form and made some test , but I'm not able to reproduce your issue.

    Here are some screenshots of the emails that I've recieved in both email accounts.

    1. With the PDF attachment flag on.

       a)Email 1.

     

     

     

     

     

    b) Email 2.

    2.With the PDF attachment flag off.

    a) Email 1.

     

    b) Email 2.

    Please, try to reconfigure your notification and if the issue is still there , you can make us know via this thread.

    Regards.