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    Enabling PDF attachment prevents multiple email recipients

    Asked by TxHHSCIAM on October 30, 2015 at 12:07 PM

    The notification email for my form is sent to two recipients, delineated by a semicolon(;).  When I set the PDF attachment flag on, only one recipient receives the email.  If I turn the PDF attachment flag off, then both receive the email as expected.

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    JotForm Support

    Answered by Kevin_G on October 30, 2015 at 04:51 PM


    I've checked your form and made some test , but I'm not able to reproduce your issue.

    Here are some screenshots of the emails that I've recieved in both email accounts.

    1. With the PDF attachment flag on.

       a)Email 1.






    b) Email 2.

    2.With the PDF attachment flag off.

    a) Email 1.


    b) Email 2.

    Please, try to reconfigure your notification and if the issue is still there , you can make us know via this thread.