What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Missing submission data

    Asked by gashmlay on October 31, 2015 at 10:20 AM

    Hello,

    I have some issue with PDF Layout, there is only submission date and no other informations.

    Thank you for quick help.

     

    Page URL:
    http://form.jotformpro.com/form/43154913701954

    Screenshot
    layout hello and thank
  • Profile Image
    JotForm Support

    Answered by KadeJM on October 31, 2015 at 02:45 PM

    It seems to me that you appear to be having an issue with the generated pdf of your submission data not displaying all of the information.

    I've checked on this for you and found that you appear to be logging in through our US Data Center at http://www.jotform.com so this is the reason your information is empty.

    Try going to http://eu.jotform.com first then log in and attempt to view your submission data and it should appear properly.

    According to your IP Address it's notable that you are from France so that means your forms would be utilizing our EU Servers instead. 

  • Profile Image

    Answered by gashmlay on October 31, 2015 at 02:57 PM

    Hello,

    I just tested it through the http://eu.jotform.com  but it doesn't work as well....

    Thank you for your answer.

  • Profile Image
    JotForm Support

    Answered by KadeJM on October 31, 2015 at 04:42 PM

    I apologize about the inconvenience and thank you for updating us about that.

    I've tested this and I am able to confirm the same issue from my end after checking this more.

    I have sent a bug report about this to our developers so that we can get this issue corrected

    We will update you as soon as we can. 

  • Profile Image

    Answered by gashmlay on November 04, 2015 at 05:39 PM

    Hello,

    could you tell me if taht has been solved as it is a bit a problem for the project?

    Thanks

  • Profile Image
    JotForm Support

    Answered by jonathan on November 04, 2015 at 11:30 PM

    We apologize for the delays. 

    I have checked also and found that it is not yet fixed on our end.

    The bug ticket report submitted by my colleague was already assigned to one of our developer. Our developer will provide response here as soon as they have new update on the status.

    I will do a follow up on your behalf as well.

    Thank you for your patience and understanding.

  • Profile Image

    Answered by gashmlay on November 06, 2015 at 04:26 AM

    Yes but the process is supposed to store the layout pdf on the Dropbox file, which is mainly why I have chosen Jotform ( I want to have a shared folders that stores the layout but not sharing the access to Jotfrom)

    Thanks

  • Profile Image
    JotForm Support

    Answered by mert on November 06, 2015 at 06:48 AM

    Hi there,

    First of all, sorry for the inconvenience. If you have migrated your account to EU servers, you can view your submissions on JotForm by using the https://eu.jotform.com/ URL; but the Dropbox integration still collects blank submissions.

    However, we have already started to work on this issue, so it will be fixed soon. I will let you know the updates.

     

    Thanks.

  • Profile Image

    Answered by YBDSA on November 09, 2015 at 07:16 AM

    We have the same issue (EU Server too).  The new submissions are still showing up as blank lines for using the https://eu.jotform.com/submissions/xxxxxxxxxxxxxx address.

    Is there any update on when this will be fixed?

  • Profile Image
    JotForm Support

    Answered by KadeJM on November 09, 2015 at 08:46 AM

    @YBDSA

    We understand you're having a very similar issue but I've moved your issue to this new thread where we will gladly investigate and follow it up with your problem too.

  • Profile Image

    Answered by gashmlay on November 10, 2015 at 05:50 AM

    Hello,

    I'm sorry but it takes too much timer to solve this issue, I have toomuch problems to get the providea correct Layout  to my partners, please put the form back to the previous system the time you solve the issue, it's urgent now,

    thanks

  • Profile Image
    JotForm Support

    Answered by mert on November 10, 2015 at 07:25 AM

    Hi there,

    As you've requested, I moved your forms from EU to US servers; but you can do the same operation by yourself, all you need to do is follow the same steps from the EU server migration operation.

     

    To do that,

     

    After this Dropbox EU servers problem fixed, you can migrate your data to EU again. Now, please check the Dropbox integration on US servers and let us know. I will let you know about the updates.

    Thanks for your understanding.

  • Profile Image
    JotForm Support

    Answered by mert on November 10, 2015 at 09:50 AM

    Hi again,

    The good news received from our developers. From now on, the Dropbox integration doesn't store blank submission anymore; but make sure that your form doesn't have Captcha field. Currently, captcha field reasoning a blank submission.

    Please, don't forget that we have moved your data to US servers. Before testing this integration, you need to migrate your data to the EU servers again by using the method from the previous thread. Also, you need to use the https://eu.jotform.com/ URL.

     

    If you encounter the same error again, please let us know.

    Thanks.

  • Profile Image

    Answered by gashmlay on November 10, 2015 at 12:52 PM

    Hi, they are some improvements (I can see the informations and generate layout manually) but the automatic layout that should be transferred in the Dropbox are still empty,I move back to US servers awaiting complete working solution,

    Thanks for the support and hope that will be functional very soon

  • Profile Image

    Answered by victor on November 10, 2015 at 03:23 PM

    Thank you for your update. Our team are still working on the issue and we will keep you update on the progress of the solution.