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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I still have the name of Alice Collins in the form field - it says Alice Collins noreply@jotmor

    Asked by aminhall on November 01, 2015 at 10:54 PM

    I still have the name of Alice Collins in the form field - it says Alice Collins noreply@jotform.com 

     

    Can you help me change it so that is says the name of the person then noreply@jotform.com

     

    this is my Agent Booking Notification form 

     

    thanks, 

     

    Cindy 

    name form field noreply in
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 02, 2015 at 04:37 AM

    Hi Cindy,

     

    Are you referring to this form - http://www.jotformpro.com/form/53048824158964? I checked the form's notification setup and it seems to be setup properly. You have used the Agent Name field in your form as Sender Name.

     

    I also checked one of the form's mail log and it seems that the notification email is working fine.

     

    If you are referring to a different form or concern, please provide us more details so we can further check.

     

    Do let us know if you need further assistance.
    Regards.

  • Profile Image

    Answered by aminhall on November 02, 2015 at 05:45 AM
    Yes but if you will it out the name Alice Collins comes up - fill out the form and check
    Cindy
    Sent from my iPhone
    ...
  • Profile Image

    Answered by aminhall on November 02, 2015 at 05:45 AM
    The from name says Alice Collins
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 02, 2015 at 08:24 AM

    Hi,

     

    I did a test submission in your form and I checked the mail logs of the form submission but I was not able to replicate the issue.

     

    I also cloned your form and did a test submission and still I was not able to replicate the issue. I was able to receive the Notification email correctly.

     

    Can you provide us a screenshot of the email you receive on your end so we can further check? Please attached/upload the screenshot in this thread. You can check this guide on how to upload screenshots in this forum: How to add screenshots images to questions in support forum.

     

    We will wait for your response.
    Regards.

  • Profile Image

    Answered by aminhall on November 02, 2015 at 08:45 AM
    Can you help me fix the from name in my form
    Sent from my iPhone
    ...
  • Profile Image
    JotForm Support

    Answered by Chriistian on November 02, 2015 at 10:18 AM

    Hi,

     

    I have already checked the setup of your form and it is setup properly. If the Sender Name is still not working on your end, can you try to create new Notification Email and see if the new Notification email will work? If the issue still persists, please provide us a screenshot of the email you receive. 

     

    We will wait for your response.
    Regards.