purchasing for SBU

  • mschedel
    Asked on November 2, 2015 at 10:41 AM
    We are trying to get a signed W9. Someone from procurement sent the following message: 
     
    When I called the number you supplied earlier 866-312-7733 at noon, 9am California time, the recording welcomes the caller but the company is not Jotform Inc. it says Blue Snap or something like that.  Unless one has a "merchant" number to supply to the phone keypad, one cannot get through to them via this phone number.  I emailed them yesterday and if they do not respond with the information we require to add this vendor for state and research funds, I am afraid there is little else we can do to assist in getting your request done.  If you can reach out to anyone, please let us know. 
     
    I am going to put your request on hold until we get the information we need to add.  So very sorry Martha - we tried.
     
     
     
    -------
     
    How can I get a signed W9? 
  • David JotForm Support
    Replied on November 2, 2015 at 2:06 PM

    Hi,

    You can find a copy of our W-9 form here:

    http://www.jotform.com/about/jotform-w9.pdf

    The number they called was for our payment processor.  We do not currently have phone based support.

  • mschedel
    Replied on November 3, 2015 at 7:06 AM

    Evidently we need a signed form and a working phone number.... New York State - we are thorough. 

  • beril JotForm UI Developer
    Replied on November 3, 2015 at 10:29 AM

    Hi,

    Unfortunately we do not have a support phone number, you can reach us 24/7 one the forum and can also write an email to support@jotform.com.

    We will then be able to assist you accordingly.

    Thank you.

  • margaret schedel
    Replied on November 3, 2015 at 10:37 AM

    We get no response when writing to  support@jotform.com. 

    Martha Zadok has been the one trying to get help. 

     

    We don't need a support phone number - we need a phone number that says JotForm on the message - otherwise Purchasing won't approve. 

     

    We also need a signed W-9. 

  • David JotForm Support
    Replied on November 3, 2015 at 12:14 PM

    I checked our email log and we have responded there. Unfortunately, we do not have a contact phone number that we can give you that will have JotForm on the message.  The signed W-9 we can take care of, however, if the phone number is a requirement, that is not something we can give you at this time.