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    Zapier does not seem to be triggered when a Form is Updated

    Asked by fensgard on November 04, 2015 at 09:03 AM
    I'm actually having this problem. Zapier do not seem to be triggered when a form is updated. Any suggestions?
    zapier integration zapier not working zapier zap zapier not triggered zapier
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    JotForm Support

    Answered by KadeJM on November 04, 2015 at 09:11 AM

    I believe you are saying that you've updated your form and the Zapier Zap is not working.

    What sort of changes did you make to your form to update it?

    Did you remove or add any new fields?

    If you removed or added any new fields then yes this would break the Zap since you've drastically modified your form which causes it to lose its functionality due to the changes not matching up.

    To fix it all you have to do is go back into your Zap, Edit it, then Reapply the appropriate form with fields inside including the assigned triggers and actions to resolve it.

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    Answered by fensgard on November 04, 2015 at 09:28 AM

    Hi, KadeJM

    Thanks for your reply. I explained myself a bit incorrect. By "updating a form" I actually meant "editing a submission". I understand that Zapier will only be triggered of a new submission, not an edited submission.

    However I was able to solve this by using Google Sheets as a pitstop; 1) sending the submissions from JotForm to a spreadsheet and then 2) trig Zapier with updated row in Google Sheets.

    Works like a charm!

     

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    JotForm Support

    Answered by KadeJM on November 04, 2015 at 11:04 AM

    Yes, you are correct about that and thank you for the clarification as we're happy to know that you were able to get it working. :)