What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How many forms can I send out with the free subscription?

    Asked by kphipps on November 04, 2015 at 11:48 AM
    free subscription how
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 04, 2015 at 04:03 PM

    I have checked your forms and I notice that you have created form that is collecting credit card information and that is against JotForm Terms of use.

    Card number, expiration date, security codes and card holder name are considered critical information and cannot be collected on plain text fields. The only services allowed to collect such data are those that are DSS/PCI certified.

    I have removed those fields from your form. 

    If you want to have payment fields inside of your form you have to use one of JotForm payment tools. 

    Inside of this articles you can find out more about payment tools and how to set payment form:

    http://www.jotform.com/help/47-Order-Form-Basics 

    http://apps.jotform.com/category/payment_processing 

    http://www.jotform.com/help/165-Setting-Up-Your-First-Order-Form 

    Now regarding to your question. With free subscription you can create as many forms as you like, but you can receive up to 100 submissions or 10 Payment submission each month. Every time that your form is submitted it is counted as one submission. You have only received 1 submission this month.

    Hope this will help. Let us know if you need further assistance.

  • Profile Image

    Answered by kphipps on November 04, 2015 at 08:45 PM

    Regarding my question concerning the maximum number of forms that can be
    sent through Jot Form with the free subscription...I sent out 20 forms
    and then got a message above the Captcha field indicating I had reached
    my limit.
    The Jot form information says you can receive 100 submissions but it
    does not actually say you can send 100 forms. So the question remains,
    how many forms can you send? And is that per month or forever under the
    free plan?
    Thank you.
    ...
  • Profile Image
    JotForm Support

    Answered by BJoanna on November 05, 2015 at 03:24 AM

    Please be noted that there are limits on how many emails you can send from your account. If you are sending your form link in an email or you are replying / forwarding submissions, in free account you can only send 2 emails per hour. 

    http://www.jotform.com/help/303-How-to-Send-a-form-via-email 

    In free account you can reply/forward only 2 submission per hour. Same limits is also applied to send form in email as well. 

    To resolve your problem, I would suggest you to either upgrade your account to get higher limits or grab your form's direct URL and manually send it from your own email.

    You can get the link of your form inside of Form Builder by clicking on Preview option.

    Hope this will help. Let us know if you need further assistance.